Do I always have to dial a Local Access Number?
When will I use my PIN?
When placing a United States/Canada call, do I have to dial "1" before the area code?
When placing an international call, do I have to dial "011" before the number?
Where can I use my Oratel service?
Can I make regional and local toll calls with Oratel?
Will I receive an invoice every month?
What do the parentheses ( ) mean around the total amount due on my invoice?
Does my Oratel bill come with my local telephone company bill?
Am I able to register my cell phone with Oratel?
When making calls (usually international), I get a delay before hearing the ring tone from the person I am calling?
Why is my cell phone provider charging me for INTL. calls when I made the call through Oratel?
I referred someone to Oratel, when will I receive a credit for that referral?

Question: Do I always have to dial a Local Access Number?
Answer: By dialing the Local Access Number, you access Oratel's network, and can begin placing your long distance call. The only time you will not
use a Local Access Number is when you are outside our service area and choose to use our calling card 1-800 number (calling card rates apply) OR
if you are outside of the service area and decide to use your cell phone having free long distance.

Question: When will I use my PIN?
Answer: You will be asked to enter your authorization code (your registered phone number + PIN) when placing a call from a number that is NOT
your registered telephone number or when placing a call using your Oratel calling card.

Question: When placing a United States/Canada call, do I have to dial "1" before the area code?
Answer: Yes, dialing "1" is required. You must dial 1 + Area Code + Number.

Question: When placing an international call, do I have to dial "011" before the number?
Answer: Yes, dialing "011" is required. You must dial 011 + Country Code + Number.

Question: Where can I use my Oratel service?
Answer: You can originate calls from anywhere in the United States and Canada. When call from Oratel.s service areas, simply dial the local access number and follow the voice prompt. When outside of Oratel.s service area, you can use your cell phone to call our local access number (given that
it has free domestic long distance).

Question: Can I make regional and local toll calls with Oratel?
Answer: Yes. You may place regional, local toll, and local long distance calls with Oratel, as well as long distance calls.

Question: Will I receive an invoice every month?
Answer: As long as there is some type of activity on your account (i.e. calls, payments, credits), you will receive an invoice. Therefore, if there
hasn't been activity on your account, you will not receive an invoice.

Question: What do the parentheses ( ) mean around the total amount due on my invoice?
Answer: Parentheses mean that you have a credit on your account. Therefore, you do not have to send in a payment at that time.

Question: Does my Oratel bill come with my local telephone company bill?
Answer: No. You will receive a bill from Oratel that is separate from your current local and long distance providers.

Question: Am I able to register my cell phone with Oratel?
Answer: Yes, Oratel allows up to two numbers to be registered for our service. One of these registered numbers could be your cell phone. Please
note, however, Oratel is not responsible for any domestic long distance or airtime charges you may incur by using your cell phone.

Question: When making calls (usually international), I get a delay before hearing the ring tone from the person I am calling?
Answer: This is normal. When calls pass through various country's telco switches, there will be slight delays before you will hear a ring tone on
your handset.

Question: Why is my cell phone provider charging me for INTL. calls when I made the call through Oratel?
Answer: Some cell phone providers e.g. ATT Wireless, allow customers to make INTL calls using their cell phones. When you place a call using your
cell phone, make sure that you do not press the send buttom after dialing the INTL destination. When you do that, the cell phone will do a
conference call and your calls will be placed using the cell phone service and not via Oratel. Below are the steps you should follow when making
calls from your cell phone:

a) Dial Oratel Access number
b) After you hear the announcement, enter the destination number
c) After you dial the INTL destination, DO NOT PRESS SEND AGAIN. but instead press #.

If you follow the steps above, your call will be connected via Oratel and not via your Wireless Carrier Provider.

Question: I referred someone to Oratel, when will I receive a credit for that referral?
Answer: In order to qualify for referral credit, the following terms and conditions must be met:

a) To be an eligible referral for $20.00 credit, referred customer must have made at least $10.00 of Oratel calls in the first 30 day period.
b) You must be an Oratel customer and in good standing with Oratel with no previous outstanding balance due
c) Each new customer must have a unique mailing address and phone number to be an eligible referral
d) Referral amount will be posted in your account after above criteria is met
e) There is no limit as to how many signups you can have